Cuisinart DLC-2011BCN Prep 11 Plus 11-Cup Food Processor, Brushed Chrome

As the owner of Cuisinart food processor for more than 20 years, when it came time to upgrade it was a no-brainer...another Cuisinart. I had received excellent customer service in the past when a part developed cracks.

Now, under new ownership, it's a whole new story. I had my new model for less than a month when it developed numerous cracks in the pusher assembly. I called customer service (by the way, the number in the manual was not a working number) and I was told they would send me a new part only after I sent them the defective one, and there would be a delay of about two weeks, not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable, that I did not want to be without the use of the equipment for a month, especially with the holidays coming up. Sorry, that's the rule, is what I was told.
Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division, and asked them to...Read more

I got this (in white) as an early B-Day gift that I picked out. I got it on ebay for 30% off amazons price. My only processor experience prior to this is a little 2 cup black and decker model that I got for Christmas. which ws very limited with what to do with it.But I liked the Idea and thought about the possibilities of what A "real" one could do! I live in a little po dink town in the middle of nowhere and there are to say the least no department stores or any thing that sells good kithchen appliances. So when looking for a food processor I was entirely doing my research and comparisons online. After reading reviews and comparing products and prices I came down to choosing between 2 food processors. This one and the KitchenAid KFP670. At first it was a close call because of the extra stuff that comes with the KitchenAid. However I was absolutely sure that I had made the right decision when I actually saw the KitchenAid 670 in person about 45 miles away at a dept. store. What...Read more

Times have changed and so has the parent company that sells and services your food processor. The quality of materials and workmanship have gone downhill too!

My experience with the corporate machine was horrible. Days of long waits to talk to a customer service rep...never paid off. Each time I called I was eventually forwarded to a recorded message that explained that they were too busy and that I needed to leave my name and phone number. I never did get a call-back. Finally, after several attempts, I was able to get past the initial phone queue and actually talked to a live person who took the information about the condition of all the clear plastic parts on the processor. They were all severely cracked and were not far from flying apart. It seems they knew of the problem and offered to replace the parts on warranty. All I had to do was give them a credit card number to charge the shipping to. AND, nothing would happen UNTIL I sent the old pieces back...again...Read more